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Terms & Conditions

ORDER CANCELLATION

  • Most of the orders will be shipped within 24 hours (or one Business Day). Please contact us on thebuildrc@outlook.com with your order number, full name and shipping address if you want to cancel your order. If your order has already been shipped, unfortunately no cancellation can be done. If payment is made by Paypal, payment will be fully refunded via Paypal. Payment by other payment methods includes a 5% cancellation surcharge.

COMBINED SHIPPING

  • If an order has been taken and is already being processed, no additional items can be added. However, we highly recommend customers to group their items in the one order. Postage is weight based, and while this does not dramatically affect cost, grouping orders minimizes the possibility of errors.

DAMAGED MERCHANDISE

  • Damaged merchandise includes items that have been damaged during shipping. If the parcel arrives at your door with apparent shipping damage, please DO NOT sign for it. You should contact us immediately by email at thebuildrc@outlook.com.

  • If you have signed for the parcel, please take photos of the parcel and contents and email us within 3 days of the parcel arriving. Our sales support team will happily discuss the case with you and seek a solution. Please save all packaging materials and paperwork; do not throw anything away. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim with the shipping company, and you may not receive credit for the return.

RETURNING MERCHANDISE

NOT USE OR OPEN

  • The merchandise must be in new and unused condition and in its original package. There is 15% restocking fee for qualified returns. Postage is NOT refundable.

USED OR OPENED

  • We do not warrant crash damage, under any circumstance. There is no warranty for Batteries. No warranty will be provided for Electronic Parts (ESC, Receiver) over misuse. If The Build decides a replacement can be provided, we will replace all faulty items with new products.

  • In any situation, the return shipping fee is covered by the customer.

  • You are responsible for making sure that the items are returned to us safely and without any further damage. Please ensure items are packed safely and securely.

WRONG ITEM RECEIVED

  • While we do everything we can to ensure you receive the correct items, unfortunately there can always be a slight margin for human error. If you have received a parcel that is missing an item, has the wrong item or too many items please contact us, stating your order ID and include a photograph of the incorrect item. Our customer service staff will request a photo of the wrong item if you do not supply one to verify an incorrect product was sent. We also ask you to check your account, as sometimes items can be backordered, in which case you can request a refund, wait or change to another item.

LIMITS OF RESPONSIBILITY

  • We are not responsible for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.

  • All of the products we sell are intended for retail consumption by our customers and are not intended for resale. We reserve the right to limit quantities purchased. Also, please note that most items we offer are intended for use in the USA.

  • Please note that we cannot be responsible for packages lost in shipping. However, we will assist our customers to file a claim to the carrier to solve the problem.

PRICE & PRICE CHANGE

  • All the pricing on our websites DO NOT include any duty and tax.

  • Hong Kong is a VAT TAX free city.

  • If your country charges you any tax upon your receipt of your the package. It is beyond our control. Please consult your local customs department before making the order.

  • Any price or specification on our web site or in our catalog is subject to change without notice. Sale prices on the web site may be withdrawn at any time.